▶ 기업명 : Cactus Communications
▶ 구인직종 : Associate, Customer Service(1명, 성별무관)
▶ 근무지 : 뭄바이
▶ 급여 : Negotiable
- 인도비자발급기준(25,000USD) 이상 연봉 확인
▶ 자격요건 : 경력 무관, 대졸, 영어(최상), 한국어(최상)
▶ 홈페이지 : http://www.cactusglobal.com/
▶ 마감일 : 2020-03-16
- 3월 27일 금요일, 구르가온 KSC 센터에서 현장 및 화상면접 진행예정
- Speak with Korean customers over multiple channels for e.g phones/emails to understand their requirements, resolve their queries and pitch our services to them.
- Understand authors’ publication requirements, translate these requirements from Korean to English and effectively communicate them to internal stakeholders.
- Effectively convey the information from the internal stakeholders back to the customers (English to Korean).
- Convert new and prospect customers into fans of our services by giving them the best suited price /service/delivery options in the first go.
- Be the voice of the customer for internal teams and go the extra mile to delight customers so that they come back and prefer our brand over competition.
- Resolve customer complaints; ensure repeat and loyal customers stay loyal by providing a superlative customer service experience.
- Maintain fast response times and adhere to SLAs, while maintaining zero errors in processes.
- Be a trusted advisor to internal stakeholders by sharing insights on the market trends and increase conversions
- Work on additional projects as required
- Bachelor’s degree in any subject
- Native level written and spoken Korean language skills
- Good English speaking, writing and comprehension skills
- Ability to multi-task and manage stress
- Very strong customer focus and a customer first approach
- Positive, passionate, open and keen to learn
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