▶ 기업명 : Cactus Communications
▶ 구인직종 : Customer Service Associate(1명, 성별무관)
▶ 근무지 : 뭄바이
▶ 급여 : Negotiable *인도비자발급기준(25,000USD) 이상 연봉 확인
▶ 자격요건: 경력무관, 대졸, 영어(상), 한국어(상), 아래 기타조건 참조
▶ 홈페이지: http://www.cactusglobal.com
▶ 마감일: 2019-12-23
* 기업소개 : CACTUS (www.cactusglobal.com) provides top-notch communication solutions like academic and scientific editing, translation, publication support, English language workshops, transcription to authors, researchers, universities, labs, hospitals and organizations worldwide. Our services are specifically designed to help English Second Language (ESL) authors succeed while communicating in English
- Respond to Korean customer queries over email/chat/phone
- Understand customer needs and requirements over email/chat/phone
- Convert new and prospect customers into fans of our services by giving them the best suited price/service/delivery options in the first go
- Ensure repeat and loyal customers stay loyal by providing a superlative customer service experience
- Be the voice of the customer for internal teams and go the extra mile to delight customers so that they come back and prefer our brand over competition
- Maintain fast response times and adhere to SLAs, while maintaining with zero errors in processes
- Bachelor's degree in any subject
- Native level written and spoken Korean language skills
- Good English speaking, writing and comprehension skills
- Very strong customer focus and a customer first approach
- Ability to multi-task and manage stress
- Positive, passionate, open and keen to learn
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